What can I expect when I make an education or training request?
After you make an education request:
Within two business day, you will be contacted by a library team member who will work with you on your education request.
Every education request is unique. We will review the details of your request with you to determine if further information is needed, and/or to clarify your needs and expectations. The factors to be reviewed may include:
the level of detail provided in your request
the topic for the session
a specific instruction date
expected learning outcomes
the preferred delivery method
specific format or design of the session
We will then work with you to develop and deliver instruction on the topic(s) that address your education need, either in-person or in a virtual format. Alternatively, other education resources may be provided if they are preferred.
Upon completion of the request, we will follow up to see if additional education is required, and/or to provide you with an opportunity to submit feedback on your experience.
