The library's chat service allows you to access library staff expertise to quickly find answers to your questions.
What can I expect from the library's chat service?
A library staff member available to answer your questions Monday-Friday, 8-4 pm
If your request is more involved (more than 5 mins of assistance) or requires additional consultation we may ask to follow up with you by email.
We’ll do our best to connect you with the resources that you need right away, and we may refer you to our other services or external teams as needed.
How soon can I expect to receive a response?
We strive to answer your chat request within one minute. If this is not possible because we are chatting with another person, you will receive a message letting you know that we are busy and invitation to submit your question to our team.
What if my chat question is more involved?
While a staff member is looking for information on your behalf, they will do their best to communicate what they are doing and relay progress updates. If you’re pressed for time, you’re welcome to let our staff know they can email you with the information. If the information will take longer than 5 minutes to obtain, the staff member will suggest that they follow up by email.
Can a staff member complete a literature search for me while on chat?
We will do our best to connect you with a few relevant articles during our chat conversation, but we are unable to complete a comprehensive search for you while on chat. We can assist you in submitting a literature search request form or other service requests on your behalf.
What happens if the chat is disconnected before the conversation is finished?
We will attempt to follow up by email if you are disconnected. You are welcome to chat again at any time!
